Refund Policy
Clear, respectful resolutionsWe aim to make every order smooth. If something is not right, this policy explains how we handle returns, exchanges, and refunds in a fair and timely manner.
When to contact us
Please reach out within 48 hours of delivery if you notice damage, incorrect items, or missing components. Clear photos and your order reference will help us resolve concerns quickly.
Eligibility
- Items must be unused, in original condition, and with all packaging where applicable.
- Certain items (e.g., made-to-order or personalized goods) may not be eligible unless defective.
- We reserve the right to verify condition before approving a return or exchange.
Process for returns or exchanges
To begin, email info@carmebethluxmanor.online or call +63 953 065 3157 with your order number, photos (if damaged), and a brief note describing the issue. We will confirm next steps, including pickup or drop-off instructions where applicable.
Refund method and timing
- Approved refunds are issued to the original payment method or as store credit, depending on your preference where applicable.
- Processing times may vary by payment provider; we will share expected timelines once your return is validated.
Shipping costs
Return shipping or pickup arrangements will be guided by our team. For items damaged in transit or sent in error, we cover reasonable return logistics. For change-of-mind returns (when allowed), shipping may be at the customer’s expense.
Inspection and approval
All returns are inspected. If an item is not in acceptable condition or is missing parts, we may offer a partial refund or decline the return, based on the assessed condition.
Non-refundable cases
- Items confirmed as used, altered, or damaged through improper handling
- Requests made beyond stated timeframes
- Products indicated as final sale or non-returnable at the time of purchase (unless defective)
Need help?
If you are unsure whether your item qualifies or you need assistance arranging a return, please contact us. We will guide you through each step and set clear expectations on timing.
Email: info@carmebethluxmanor.online
Phone: +63 953 065 3157
Address:
116 Villa Leyva 1, Barangay Santa Cruz,
City of Antipolo, Rizal, Region IV-A, 1870, Philippines